The intelligent ticket routing system that streamlines your customer support workflow and reduces response times.
Get Started Get SupportAllocate tickets to the correct team in seconds with 90%+ accuracy
Handling each cost only costs a few pennies.
Effortlessly deploy Gata Router to AWS and connect it with your Zendesk account
Ticket created in Zendesk
System analyses the ticket
ML model determines the best team to handle the ticket
Ticket is assigned and resolved by the appropriate team member
Gata Router was created with the vision of transforming how customer support operates. Our journey began with a simple idea: to leverage technology for smarter ticket management.
The name "Gata" comes from the Greek word for cat, symbolizing our software's agility and intelligence. It's also a playful acronym for "Yet Another Ticket Allocator", as gata is pronounced "yata".
Our mission is to empower support teams by providing them with intelligent tools that enhance efficiency and customer satisfaction.
The core of the Gata Router is a Natural Language Processing (NLP) model, that is fine tuned to the needs of your organisation. The platform is built from the ground up to run serverlessly in the cloud.
Gata Router is a low cost solution for routing tickets as you only incur costs when tickets are routed.
Our platform also integrates seamlessly with Zendesk, enabling teams to retain their current workflows while enhancing routing effectiveness.
Gata Router is backed by Dave Hall Consulting, an IT services company with over 2 decades of experience delivering innovative solutions for our customers.
Whether you're looking to use Gata Router, or contribute to its development, we'd love to hear from you.
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