Gata routes, prioritises and summarises support tickets with models running in your own AWS account. It costs cents per ticket, not dollars per agent seat.
Get Started Talk to UsAllocate tickets to the correct team in seconds with 90%+ accuracy, compared to 60-80% for humans
Routing each ticket only costs a few pennies
Deploy with Terraform and connect it to Zendesk. Your tickets never leave your AWS account
Gata prioritises new tickets, summarises them when they close, and shows agents related tickets they can learn from
Ticket created in Zendesk
System analyses the ticket
ML model determines the best team to handle the ticket
Ticket is assigned and resolved by the appropriate team member
Full deployment covers Terraform infrastructure, Docker image builds, model fine-tuning, and Zendesk integration. The quickstart guide walks through every step. If you'd prefer it handled for you, Dave Hall Consulting can deploy, tune, and support Gata on your behalf.
Results are from a production deployment. Routing accuracy is measured against the team assigned when each ticket closes; the model retrains weekly on fresh ticket data. Resolution time and ROI figures reflect outcomes measured against a pre-deployment baseline. Per ticket infrastructure cost targets US$0.02–0.05 at volume.
Gata Router was created to change how customer support operates. It began with a simple idea: use machine learning to take the manual work out of ticket triage.
The name "Gata" comes from the Greek word for cat, symbolizing our software's agility and intelligence. It's also a playful acronym for "Yet Another Ticket Allocator", as gata is pronounced "yata".
Our mission is to empower support teams by providing them with intelligent tools that enhance efficiency and customer satisfaction.
Gata Router uses a BERT model fine-tuned on your own ticket history for routing decisions, Amazon Nova Micro for prioritisation, and Nova Lite for generating summaries when tickets close. Every model runs serverlessly in your AWS account — your ticket data never leaves your infrastructure.
You only pay for what you use. There are no standing compute costs between tickets, so low-volume periods don't inflate your bill.
Gata plugs straight into Zendesk, so your team keeps their current workflow while the routing improves around them.
Gata Router is built and supported by Dave Hall Consulting. Dave Hall has spent over two decades delivering automation, cloud infrastructure, and AI solutions for enterprise teams — including large-scale Zendesk deployments on AWS. Commercial deployment, custom development, and ongoing support are available directly.
Gata Router is MIT-licensed and open source. Deploy it in your own AWS account, contribute improvements, or get in touch if you'd like help setting it up.
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